Returns & Claims

Simply, fairly and without hassle.

We want you to be happy with your allher order. Should anything be wrong, contact us and we will help you find a solution.

Returns within 14 days

Products purchased online may be returned without giving a reason within 14 days of delivery.

Email us at hello@allher.cz and include:

• your order number,
• your name,
• the product you wish to return.

Please return the product within the following 14 days to:

Allher s.r.o.
Školská 660/3, Nové Město
110 00 Prague 1
Czech Republic

Please do not send parcels cash on delivery. Return shipping costs are paid by the customer.

Your refund will be issued using the original payment method no later than 14 days after you notify us of the return. We may wait until we receive the product or proof that it has been sent.

Cosmetic products and withdrawal

The consumer’s right to withdraw from a distance contract within 14 days does not apply to the supply of goods in sealed packaging that are not suitable for return for reasons of health protection or hygiene once the consumer has broken the seal (Section 1837(g) of the Czech Civil Code).

This exception applies only if the seal was broken after delivery. It does not affect complaints about defective, damaged or incorrectly delivered goods.

Complaints

Should your product arrive damaged, defective or different from the product ordered, contact us at hello@allher.cz.

Please include:

• your order number,
• a short description of the issue,
• photographs of the product and packaging.

We will process your complaint as soon as possible and no later than 30 days after it is submitted, unless we agree otherwise.

Contact

Allher s.r.o.
Company ID: 24036803
Školská 660/3, Nové Město
110 00 Prague 1
Czech Republic
Email: hello@allher.cz